Making More Changes
After you have chosen your selections if you wish to change or add new items we will issue a change order. Depending on the completion of your home you may not be able to make this change or it may delay possession. There may also be an additional charge if the timeline for making this change has passed.
Once we have received the permit back from the city we will schedule a home start conference with you and our production team. This will give you the opportunity to review all of the selections, change orders and construction plans. Since you are meeting with the team that will be more hands-on with building your home it is a great opportunity to ask any construction-related questions.
Once your home is framed and electrical rough-ins are installed your area manager will schedule a walk-through of your home. This is your opportunity to ask any questions about your home and view any changes that you have already made.
Home Owner Orientation
Once your home is complete – about a week or two before possession day you will meet with a member of our customer care team and review guidelines for maintaining and operating your HRV, furnace, sump pump and hot water tank. This is the day that you’ll get the keys to your home! In order to release the keys, we need to make sure that all of the paperwork is in order and funds have been transferred from your lawyer to ours. Once that has happened your area manager
will give you a call to arrange the transfer of keys.
Prior to possession, you will need to get final mortgage approval. You will also need to arrange for homeowners insurance and sign the final paperwork with your lawyer. This is when the remainder (if applicable) of your down payment is due.
This is the day that you’ll get the keys to your home! In order to release the keys, we need to make sure that all of the paperwork is in order and funds have been transferred from your lawyer to ours. Once that has happened your area manager will give you a call to arrange the transfer of keys.
After possession, you will receive follow-up from our customer care team at the 3 and 11-month mark. This is to take care of any warranty-related items that have occurred in the past year. If you do have any other questions or concerns about your home outside of these times do not hesitate to reach out to our team directly. We also have a homeowner resource gallery on our website. It shows different areas of your home and common problems that happen with this item.